They start after the system has been commissioned. They are performed using technical resources from our technology partners, our regional support partners and DyCom Group engineers.
The DyCom Group Help Desk is the first point of cont act for a customer, logging the incident specific details and allocating the job to a support engineer.
Our Remote Monitoring Service works on a 24/7 basis checking systems operation and automatically reporting on faults to our Help Desk board. On-site and Remote Support services assist customers in case of failures and aim to restore communication services as soon as possible.
On-going Maintenance Services provide a proactive management of potential system issues by regularly attending site and checking the equipment. System Assurance Services address the more strategic issues of business asset management, planning and reporting.